How to share your screen with us using Join Me.
Sometimes the easiest way for us to help you get started with Prism is to take over your computer (for a minute) with a screen sharing session. To do this, follow these steps.
- Point your browser to www.join.me
- Click the orange button to start a meeting. You don't need to scroll the page, the button appears near the top of the page, but it sometimes take a few seconds to appear.
- If you have used join.me before on your computer, skip to step 5.
- If you are using join.me for the first time on this computer:
Mac: A file called join.me.zip will automatically download. Unzip that file, and run the application within (join.me.app) by double clicking on it.
Windows: You will be asked if it ok to run the application named join.me. Click "Run" to begin. - You'll see a small window that includes a session id (three sets of three digit numbers).
WIN:Mac:
- Email us the session id, and we will be able to connect to your computer. For the Mac example above, send us "564-009-014". But the digits you see will be different than these.
- We will then use join.me to connect to your computer. You'll see a confirmation window:
- Click "Allow" and we'll be able to control your computer.
- You'll also see a chat window where we can message with you.
- When we are done, we will log off and you will see a message "control is no longer shared".
- Close the join.me window by:
Mac: Click the red close button in the upper left of the tiny join.me window shown in step 5.
Windows: Click the red X in the upper right of the tiny join.me window. - You will be asked to confirm. Click "exit".