After logging in (or signing up) to Prism Cloud, you should see the following screen:

On this final screen, you may see a variety of different alert messages. If you see one of these messages, you'll still be logged into Prism Cloud within the desktop application, but there may be some problems getting you connected to Prism Cloud and ready to publish. Each of these messages are described below.

Prism Cloud is in Early Access

In order to publish to Prism Cloud, your Prism subscription must be associated with a Prism Cloud Workspace. During the Early Access program, Prism Cloud workspaces are only available for individuals on subscriptions selected to participate in testing. You can sign up for early access, and we'll let you know if your subscription is selected.

Another user has already claimed this Activation Code

You may see this error if multiple individuals share a computer on which Prism is installed. If someone has already signed in to Prism Cloud from a particular machine, you may need to contact your Prism subscription administrator (or the Prism Cloud Workspace Owner or Administrator) to add your email address to the list of allowed users in the workspace. However, once you're added to the Prism Cloud Workspace, you'll be able to sign in and publish your work from any computer with Prism installed (even if you see this error when signing in).

There is no workspace associated with the Activation Code

You will see this error if your Prism subscription has no Prism Cloud Workspace associated with it. A Prism Cloud Workspace is required to publish your Prism projects to Prism Cloud. However, even without a workspace, you can still log in to Prism Cloud, others can still share published work with you, and you can review and collaborate on this shared work.

There are no seats left in the associated Prism Cloud Workspace

This error occurs when the Prism Cloud Workspace associated with your subscription is full. The number of seats available in each workspace is determined by the number of activations in the associated Prism subscription. If no more seats are available, you cannot be added to this workspace and will not be able to publish your Prism files to Prism Cloud. In order to be added to your workspace, your Prism Cloud Workspace Owner or Administrator should either free up a seat and add your email as a workspace member, or additional seats must be purchased for your group's Prism subscription license.

The activation code is invalid

This is an uncommon error which may occur if the activation code associated with your Prism installation is invalid. If you encounter this error, please contact our support team for assistance.